"Feel like I am important and cared about by the staff"
"I have had my personal and commercial insurance with American Insurance for over 15 years, as I know that I am getting the best possible coverage at the lowest possible cost AND with great customer service. I want to acknowledge in a very special way the outstanding service that not only my company but my family and I continue to receive from Deb Schaeffer. I have most all of our business insurance as well as my personal insurance through American Insurance and no matter how busy Deb is, she always makes me feel like I am her most important client and she always takes time to address my questions and inquiries most professionally and more than that she is most pleasant in her demeanor"
- Carl Yannuzzi, Jr. V.P. Operations, Atlantic Lift Truck, Inc.
"Great staff. Always return my calls."
- Louis Mangione
"I have been a client with American Insurance for over 10 years. They have handled my personal, as well as our commercial, insurance. I want the best coverage at the lowest cost and that is why I deal with American Insurance. They get it done!!!"
- Mitch Ensor, Bay State Land Services
"While I don't have many issues, when I do the staff at American Insurance makes themselves available to goes out of their way to ensure that all of my concerns/needs are addressed in a quick, professional, and extremely courteous manner."
- Charles Pitt
"After almost 20 years of being with Erie, We have learned to love Stephanie. She is a great person and she makes you feel special and she is fast to take care of all your needs. Thanks Stephanie for all that you do."
- Alisa Knapik
"My agent is both courteous and polite when I talk to her. Any questions I have about my homeowners or car insurance, she is always helpful to answer my questions, no matter how trivial they may be."
- Lawrence J.
"I have been dealing with this company for well over ten years and their service is AAA!"
- Mike Ainsworth
"No matter when you call you are always greeted with courtesy. They will stay on the line as long as you need them to understand your question. They give you their number to contact them direct if you still have a question that popped up after you hung up. I like my agent very much."
- Frances Lewis
"She [my American Insurance agent] has always looked out for me to get the best available rate and has made the application process very easy and less time consuming. This is very important to me as a busy attorney that has a practice separate from my ownership of rental properties. What was also impressive was when I submitted a claim on one of the properties. The claim was handled very promptly and efficiently and resolved with very little of my time spent on it. I have referred and will continue to refer clients and colleagues who are looking for an efficient and customer oriented insurance agency."
- Anthony C. Onwuanibe
"My agent, she has consistently provided me with timely and exceptional customer service. In addition, she ensures that each and every time we work together, the experience is as pleasant and hassle-free as possible!"
- Erica Chrisafis
"My experience with AIO has been nothing short of wonderful. I came from having my Auto with State Farm and switching not only my auto, but my home insurance as well. Working with an independent agency defiantly has its perks. When I call, they know who I am. They are extremely personable and knowledgeable about their services. They offer competitive prices and gave my husband and I the best coverage they can find, for the price we were looking for. We are very comfortable with our policies and that leaves us having one less thing to worry about."
- Samantha Ottone
"American Insurance helped me find an affordable policy that met all of my needs, hassle free. Their customer service has been amazing. I wouldn’t have my coverage in the hands of anyone else. Thanks American Insurance."
- Kenyetta Stevens
"I want to thank the staff at American Insurance with all their help after my auto claim. It was very upsetting to have my car stolen. It was nice to know my agent was monitoring the situation."
- Shannon Heaps
"Excellent service, attention to detail and responsiveness"
- Gale Quick
"BOTTOM LINE: I SAVED ALMOST $1,300.00!"
- Ruth Baskerville