Info to have ready when making auto claim:
- When, where & how the accident occurred
- Year, make & model of vehicles involved
- Description of damages
- Name, contact info & insurance company for people involved in accident
- Name & contact info for any witnesses
- If police were contacted, which department? What report number?
- Extent of injuries – if any – and who sustained them
Info to have ready when making home claim:
- When the accident occurred
- General description of what happened
- Location of damaged property and what was damaged
- Condition of home – is it still livable?
- Whether temporary repairs are needed
- Extent of injuries – if any – and who sustained them
- If fire or police department responded, which department and what report number?
- Your contact info & the best time to be contacted
Carrier Claim Information
Erie
Web site: erieinsurance.com
If you file the claim online, it will be emailed to your agent. If during business hours call your agent.
Phone
For reporting glass claims : (800) 552-ERIE; 24 hrs, 7 days/wk
After hours claim service: (800) 367-3743; weekends & 5:30p.m.- 8a.m. daily
Repairs
Auto: Clients can use Erie’s Direct Repair Program (DRP), which consists of repair shops approved by Erie. If using the DRP, client has a lifetime guarantee on workmanship. Clients can also use repair shops of their choice, but not until the vehicle has been inspected and the estimation of damages approved.
Encompass
Web site: www.encompassinsurance.com
Phone
Time Saver Claim Service, 1-800-588-7400; 24 hrs, 7 days/wk
Repairs
Body shops – client has choice, but if he/she uses an Encompass-recommended body shop, satisfaction is guaranteed.
Progressive
Web site: www.progressive.com
To report claim online, must register username
Can check status online 24 hrs/day, 7days/wk
Phone
1-800-PROGRESSIVE; 24 hrs, 7 days/wk
Repairs
Auto: Clients can use either a body shop of their choice or Progressive’s Concierge Service. If using the Concierge Service, drop off your vehicle at a claims service center. (The closest service center is at 841 Cromwell Park Drive in Glen Burnie.) While your car is there, Progressive will estimate damages, transport the vehicle to and from a body shop and return it to you with a limited lifetime guarantee on all repairs.
Safeco
Web site: www.safeco.com
Phone
(800) 332-3226; 24 hrs, 7 days/wk
Repairs
Auto: Clients can use either a body shop of their choice or a Safeco-approved PACE shop. If using Safeco-approved facility, estimates and repairs will be handled there. These repairs are completed at a pre-negotiated rate and come with a limited lifetime guarantee.
Home: Clients can use contractor or cleaning service of their choice.
Frederick Mutual
Web site: www.fredmut.com
If not during business hours, submit claim online.
Phone
1-866-212-5246; 24 hrs/day, 7 days/wk
Repairs
Please call, no information on the website.
AIC
Web site: www.agencyinsurancecompany.com; claims cannot be submitted on web site.
Phone
800-841-5241 (toll-free)
Email
claims@aiconline.com
Repairs
Please call. No information provided on website.
Farmer’s
If during working hours, call agent first.
Website: www.farmersinsurance.com
Company prefers that you call agent or Help Point phone number (listed below), but clients can also file claims online.
Phone
1-800-435-7764; 24 hrs/day, 7 days/wk
Repairs
Clients can choose their own repair facilities or can be referred to a shop pre-approved by Farmer’s.
MAIF
If during working hours, call agent first.
Web site: www.maif.net; cannot file claim online
Phone
1-800-492-7120 to file claim
Repairs
Take vehicle to established claims centers
Annapolis: (410) 269-8225
Carney: (410) 661-1529
Hampton Park: (301) 808-0014
Beltsville: (301) 937-1770
Rockville Metro: (301) 340-6704
Security: (410) 944-0062
Southern Maryland: no number provided
Eastern Maryland: (410) 749-935
Peninsula
Phone
410-742-5132 or 1-800-492-1205 (normal business hours)
1-877-954-5277 (after hours)
Allied
Phone
1-800-282-1446 (personal) or 866-322-3214 (commercial)